PRIME OPTICALS AND EYE CLINIC
FRONT DESK OFFICER
Location: 70 Ihama Road, G.R.A., Benin City, Edo State
Salary: Negotiable, depending on experience and suitability
Employment Type: Full-time
job advert
about the roles
Prime Opticals and Eye Clinic is seeking a friendly, professional and organised Front Desk Officer to join our team. The successful candidate will be the first point of contact for patients and visitors and will help ensure an efficient, welcoming and professional experience throughout their visit.
Person Specification
-
Essential
-
Excellent communication and interpersonal skills.
-
Friendly, professional and approachable manner.
-
Previous experience in reception, customer service, administration or a patient-facing role.
-
Good computer literacy and confidence using electronic systems.
-
Good organisational skills and attention to detail.
-
Ability to manage appointments and maintain accurate records.
-
Good telephone etiquette and professional communication skills.
-
Ability to remain calm and courteous when dealing with busy periods or challenging situations.
Key Duties and Responsibilities
-
Register new and existing patients accurately and efficiently.
-
Search for and retrieve patient names and records using the clinic's patient management system.
-
Book, amend and manage patient appointments both online and offline.
-
Maintain an accurate and up-to-date appointment diary.
-
Welcome patients and visitors in a friendly, professional and courteous manner.
-
Receive incoming telephone calls, respond to enquiries and direct calls appropriately.
-
Make outgoing telephone calls to patients and other relevant contacts when required.
-
Provide a high standard of customer care and respond appropriately to patient enquiries.
-
Assist with the dispensing of glasses and spectacles in accordance with clinic procedures.
-
Provide patients with relevant information regarding appointments, optical services and collection of spectacles.
-
Liaise with clinical and optical staff to support efficient patient flow.
-
Maintain patient confidentiality and handle patient information appropriately.
-
Carry out general front-desk and administrative duties required for the smooth running of the clinic.
-
Escalate complaints, concerns or issues requiring management or clinical attention.
-
Qualifications
-
A University Degree or HND in Marketing is strongly desirable.
Opening times:
Mon - Friday 8am - 5pm
Saturdays - 9am - 1.30pm
Prime Service Since 1989
OUR EDUCATIONAL VIDEOS
Prime Opticals and Eye Clinic
Prime Opticals is an Opthalmic and Laser Eye Clinic with over 36 years expertise. We are committed to diagnosing and treating eye problems with Phaco trained and Vitro retinal doctors who constantly attend medical training to improve their expertise. We are the watermark for excellent eye care in Nigeria and we are based in Benin City, Edo State Nigeria.
04