PRIME OPTICALS AND EYE CLINIC
FRONT DESK OFFICER
Location: 70 Ihama Road, G.R.A., Benin City, Edo State
Salary: Negotiable, depending on experience and suitability
Employment Type: Full-time
job advert
about the roles
Prime Opticals and Eye Clinic is seeking a friendly, professional and organised Front Desk Officer to join our team. The successful candidate will be the first point of contact for patients and visitors and will help ensure an efficient, welcoming and professional experience throughout their visit.
Person Specification
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Essential
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Excellent communication and interpersonal skills.
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Friendly, professional and approachable manner.
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Previous experience in reception, customer service, administration or a patient-facing role.
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Good computer literacy and confidence using electronic systems.
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Good organisational skills and attention to detail.
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Ability to manage appointments and maintain accurate records.
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Good telephone etiquette and professional communication skills.
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Ability to remain calm and courteous when dealing with busy periods or challenging situations.
Key Duties and Responsibilities
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Register new and existing patients accurately and efficiently.
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Search for and retrieve patient names and records using the clinic's patient management system.
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Book, amend and manage patient appointments both online and offline.
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Maintain an accurate and up-to-date appointment diary.
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Welcome patients and visitors in a friendly, professional and courteous manner.
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Receive incoming telephone calls, respond to enquiries and direct calls appropriately.
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Make outgoing telephone calls to patients and other relevant contacts when required.
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Provide a high standard of customer care and respond appropriately to patient enquiries.
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Assist with the dispensing of glasses and spectacles in accordance with clinic procedures.
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Provide patients with relevant information regarding appointments, optical services and collection of spectacles.
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Liaise with clinical and optical staff to support efficient patient flow.
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Maintain patient confidentiality and handle patient information appropriately.
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Carry out general front-desk and administrative duties required for the smooth running of the clinic.
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Escalate complaints, concerns or issues requiring management or clinical attention.
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Qualifications
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A University Degree or HND in Marketing is strongly desirable.
Opening times:
Mon - Friday 8am - 5pm
Saturdays - 9am - 1.30pm
Prime Service Since 1989
OUR EDUCATIONAL VIDEOS
TOP 7 QUESTIONS WE HEAR FROM PATIENTS
Is there a cure for Glaucoma?
There is no cure for glaucoma, however Glaucoma can be properly managed with regular use of anti-glaucoma eyedrops and a healthy diet.
Does Glaucoma mean blindness?
Not at all, it just means there are damage of the optic nerves as a result of increased intraocular pressure.
Will wearing glasses make my eyes indented?
No. These are unsubstantiated claims.
Will my eyes be permanently corrected after wearing my glasses for a period of time?
This will depend on the use of your glasses, and the purpose which they were diagnosed for. ie. squints in children can be corrected overtime. However this is largely because children are still growing and their vision will naturally correct itself.
If I wear glasses will my vision get worse?
No. Just as a walking stick may aid an older individual to walk better, the glasses serve as an aid to improve what you can see.
Are children too young to wear glasses?
No. Children are not too young to wear glasses, actually, defects in the eye found in children can be better improved with glasses since they eyes are still in the development stages.
Are eyedrops a substitute for glasses?
Absolutely not. Glasses aid in correcting your vision, while eyedrops are used to treat disease conditions.