PRIME OPTICALS AND EYE CLINIC
FRONT DESK OFFICER
Location: 70 Ihama Road, G.R.A., Benin City, Edo State
Salary: Negotiable, depending on experience and suitability
Employment Type: Full-time
job advert
about the roles
Prime Opticals and Eye Clinic is seeking a friendly, professional and organised Front Desk Officer to join our team. The successful candidate will be the first point of contact for patients and visitors and will help ensure an efficient, welcoming and professional experience throughout their visit.
Person Specification
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Essential
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Excellent communication and interpersonal skills.
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Friendly, professional and approachable manner.
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Previous experience in reception, customer service, administration or a patient-facing role.
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Good computer literacy and confidence using electronic systems.
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Good organisational skills and attention to detail.
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Ability to manage appointments and maintain accurate records.
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Good telephone etiquette and professional communication skills.
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Ability to remain calm and courteous when dealing with busy periods or challenging situations.
Key Duties and Responsibilities
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Register new and existing patients accurately and efficiently.
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Search for and retrieve patient names and records using the clinic's patient management system.
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Book, amend and manage patient appointments both online and offline.
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Maintain an accurate and up-to-date appointment diary.
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Welcome patients and visitors in a friendly, professional and courteous manner.
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Receive incoming telephone calls, respond to enquiries and direct calls appropriately.
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Make outgoing telephone calls to patients and other relevant contacts when required.
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Provide a high standard of customer care and respond appropriately to patient enquiries.
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Assist with the dispensing of glasses and spectacles in accordance with clinic procedures.
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Provide patients with relevant information regarding appointments, optical services and collection of spectacles.
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Liaise with clinical and optical staff to support efficient patient flow.
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Maintain patient confidentiality and handle patient information appropriately.
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Carry out general front-desk and administrative duties required for the smooth running of the clinic.
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Escalate complaints, concerns or issues requiring management or clinical attention.
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Qualifications
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A University Degree or HND in Marketing is strongly desirable.
Opening times:
Mon - Friday 8am - 5pm
Saturdays - 9am - 1.30pm
Prime Service Since 1989
OUR EDUCATIONAL VIDEOS
Our Story
The success story of the charity Eye camp started in June 2007 by Dr Valentina Ideh, an Ophthalmologist Chief Medical director of the clinic. She noticed a certain group of patients could not afford their treatment, This was not helped by the fact that the National and State government did not offer free treatment to such patients due to limited budget and funding.
Dr Ideh thus started the Eye camp programme to target these selected group of patients. All patients who attend the eye camp get free consultations and discounted surgeries. Blind patients with cataracts undergo free surgery and other screening such as Glaucoma (a common condition that could lead to blindness) are highly discounted. The concept of corporate Social Responsibility (CSR) is still innovative and in early days even for the largest national Corporations in Nigeria. This is Dr Ideh's way of giving back to the community.
The buy-in of staff to this idea was very critical and the need for staff resources cannot be over emphasised because of the key role they play during the eye camp. Staff work overtime at no cost during period, and discounts towards the cost of drugs for those unable to afford them are acquired through donation by companies and individual cash donations.
25th Eye Camp
Message from Dr Valentina Ideh
"The eye camp is carried out twice a year to to mark my birthday and the Christmas holidays. The outcome of the project has always been positive but we continue to work to ensure that we provide impeccable and excellent services during and after the programme.
Over 4,000 patients have been treated since the project commenced and there has been continued increase in the number of patients we see at each eye camp.
Over 80 patients had their eye sight restored between 2015 and 2016 and there has been an increase in the types of procedures carried out since the first eye camp in 2007."
Now Prime Opticals is seeking to make the eye camp a more regular program to cater for the unmet needs of the less privileged. We are always seeking funding and sponsorship. This will enable quarterly and possibly monthly delivery of the eye camp. Though ambitious it will spread the workload more evenly throughout the year and be beneficial to patients who would have quicker access to free and affordable eye care.