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+2348178599499

+2348030411487

PRIME OPTICALS AND EYE CLINIC

FRONT DESK OFFICER

Location: 70 Ihama Road, G.R.A., Benin City, Edo State
Salary: Negotiable, depending on experience and suitability
Employment Type: Full-time

job advert

about the roles

Prime Opticals and Eye Clinic is seeking a friendly, professional and organised Front Desk Officer to join our team. The successful candidate will be the first point of contact for patients and visitors and will help ensure an efficient, welcoming and professional experience throughout their visit.

Person Specification

Essential
Excellent communication and interpersonal skills.
Friendly, professional and approachable manner.
Previous experience in reception, customer service, administration or a patient-facing role.
Good computer literacy and confidence using electronic systems.
Good organisational skills and attention to detail.
Ability to manage appointments and maintain accurate records.
Good telephone etiquette and professional communication skills.
Ability to remain calm and courteous when dealing with busy periods or challenging situations.

Key Duties and Responsibilities

Register new and existing patients accurately and efficiently.
Search for and retrieve patient names and records using the clinic's patient management system.
Book, amend and manage patient appointments both online and offline.
Maintain an accurate and up-to-date appointment diary.
Welcome patients and visitors in a friendly, professional and courteous manner.
Receive incoming telephone calls, respond to enquiries and direct calls appropriately.
Make outgoing telephone calls to patients and other relevant contacts when required.
Provide a high standard of customer care and respond appropriately to patient enquiries.
Assist with the dispensing of glasses and spectacles in accordance with clinic procedures.
Provide patients with relevant information regarding appointments, optical services and collection of spectacles.
Liaise with clinical and optical staff to support efficient patient flow.
Maintain patient confidentiality and handle patient information appropriately.
Carry out general front-desk and administrative duties required for the smooth running of the clinic.
Escalate complaints, concerns or issues requiring management or clinical attention.