PRIME OPTICALS AND EYE CLINIC
FRONT DESK OFFICER
Location: 70 Ihama Road, G.R.A., Benin City, Edo State
Salary: Negotiable, depending on experience and suitability
Employment Type: Full-time
job advert
about the roles
Prime Opticals and Eye Clinic is seeking a friendly, professional and organised Front Desk Officer to join our team. The successful candidate will be the first point of contact for patients and visitors and will help ensure an efficient, welcoming and professional experience throughout their visit.
Person Specification
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Essential
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Excellent communication and interpersonal skills.
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Friendly, professional and approachable manner.
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Previous experience in reception, customer service, administration or a patient-facing role.
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Good computer literacy and confidence using electronic systems.
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Good organisational skills and attention to detail.
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Ability to manage appointments and maintain accurate records.
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Good telephone etiquette and professional communication skills.
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Ability to remain calm and courteous when dealing with busy periods or challenging situations.
Key Duties and Responsibilities
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Register new and existing patients accurately and efficiently.
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Search for and retrieve patient names and records using the clinic's patient management system.
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Book, amend and manage patient appointments both online and offline.
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Maintain an accurate and up-to-date appointment diary.
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Welcome patients and visitors in a friendly, professional and courteous manner.
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Receive incoming telephone calls, respond to enquiries and direct calls appropriately.
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Make outgoing telephone calls to patients and other relevant contacts when required.
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Provide a high standard of customer care and respond appropriately to patient enquiries.
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Assist with the dispensing of glasses and spectacles in accordance with clinic procedures.
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Provide patients with relevant information regarding appointments, optical services and collection of spectacles.
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Liaise with clinical and optical staff to support efficient patient flow.
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Maintain patient confidentiality and handle patient information appropriately.
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Carry out general front-desk and administrative duties required for the smooth running of the clinic.
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Escalate complaints, concerns or issues requiring management or clinical attention.
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Qualifications
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A University Degree or HND in Marketing is strongly desirable.
Opening times:
Mon - Friday 8am - 5pm
Saturdays - 9am - 1.30pm
Prime Service Since 1989
OUR EDUCATIONAL VIDEOS
ABOUT PRIME OPTICALS
OUR HISTORY
Prime Opticals & Eye Clinic was founded in 1989 by Dr (Mrs) Valentina Ideh a Moorfields trained ophthalmologist and fellow of the National Postgraduate College of Nigeria and the West African College of Surgeons. The clinic was born out of a vision to improve eye care services in Nigeria. The Clinic commenced operations with just one doctor, a nurse, a youth corper and a cleaner. It began operations at her husbands practice Tona hospital located at Ikpoba hill Benin City. On the 8th of December 1989 only one year later, it moved to 41 Airport road Benin City where it diligently provided excellent eye care for 24 years.
Over the years, Dr Ideh has had a great impact on the eye care service in Edo state; in fact, she purchased the first Optical Tomography Machine in Edo state. Her contributions have been recognised locally and internationally. She has been honoured severally by the Medical Women's Association of Nigeria, and was named this year the MWAN Heroine of 2020. In 2016 she was called by the University of Benin to give a lecture at the swearing in ceremony of the newly qualified doctors. In 2019, she delivered the 2Oth faculty of Opthalmology Lecture of the National Postgraduate Medical College of Nigeria; a great honour for any ophthalmologist in Nigeria.
In 2014 to celebrate 25 years of service, Prime Opticals moved to its the state of the art three storey building located at 70 Ihama Road Benin City. Today Prime opticals boasts 8 doctors, advanced medical equipment, a fully equipped ultra modern theatre and a modern patient record database.
During its 30 years of service Prime Opticals has given back to the community by holding its semi-annual eye camp which targets the less privileged. Over 25 Eye Camps have been held where free consultation is offered in addition to discounted frames and surgeries. Free surgeries have also been offered to selected patients. In 2016 the Prime Opticals eye camp project was shortlisted for the APM awards in the United Kingdom.
On the 2nd October 2014, Prime Opticals launched its television programme; Prime Eye Half hour which is aired on ITV station in Edo, Delta and neighbouring states. The programme addresses key diseases that affect the eyes.
A glimpse into Eye surgery at Prime Opticals
WHY PRIME OPTICALS?
Prime opticals and Laser eye clinic provides excellent eye care services to patients in Edo, Delta and neighbouring states. Over 26 years the clinic has successfully held over fifteen eye camp Programmes with free consultations and discounted surgeries.
IS PRIME OPTICALS FOR YOU?
Prime opticals is the number one choice for patients looking for premium eye care. We offer a range of services such as pre-school screening, consultations, Glaucoma screening , Tonometry contact and non-contact, SLT/YAG Laser treatment automated Visual Fields, Pachymetry, Fundus Photography and Fluorescein Angiography, A and B scan, and OCT (Optical Coherence Tomography).