PRIME OPTICALS AND EYE CLINIC
FRONT DESK OFFICER
Location: 70 Ihama Road, G.R.A., Benin City, Edo State
Salary: Negotiable, depending on experience and suitability
Employment Type: Full-time
job advert
about the roles
Prime Opticals and Eye Clinic is seeking a friendly, professional and organised Front Desk Officer to join our team. The successful candidate will be the first point of contact for patients and visitors and will help ensure an efficient, welcoming and professional experience throughout their visit.
Person Specification
-
Essential
-
Excellent communication and interpersonal skills.
-
Friendly, professional and approachable manner.
-
Previous experience in reception, customer service, administration or a patient-facing role.
-
Good computer literacy and confidence using electronic systems.
-
Good organisational skills and attention to detail.
-
Ability to manage appointments and maintain accurate records.
-
Good telephone etiquette and professional communication skills.
-
Ability to remain calm and courteous when dealing with busy periods or challenging situations.
Key Duties and Responsibilities
-
Register new and existing patients accurately and efficiently.
-
Search for and retrieve patient names and records using the clinic's patient management system.
-
Book, amend and manage patient appointments both online and offline.
-
Maintain an accurate and up-to-date appointment diary.
-
Welcome patients and visitors in a friendly, professional and courteous manner.
-
Receive incoming telephone calls, respond to enquiries and direct calls appropriately.
-
Make outgoing telephone calls to patients and other relevant contacts when required.
-
Provide a high standard of customer care and respond appropriately to patient enquiries.
-
Assist with the dispensing of glasses and spectacles in accordance with clinic procedures.
-
Provide patients with relevant information regarding appointments, optical services and collection of spectacles.
-
Liaise with clinical and optical staff to support efficient patient flow.
-
Maintain patient confidentiality and handle patient information appropriately.
-
Carry out general front-desk and administrative duties required for the smooth running of the clinic.
-
Escalate complaints, concerns or issues requiring management or clinical attention.
-
Qualifications
-
A University Degree or HND in Marketing is strongly desirable.
Opening times:
Mon - Friday 8am - 5pm
Saturdays - 9am - 1.30pm
Prime Service Since 1989
OUR EDUCATIONAL VIDEOS
OUR PRACTICE
Prime Opticals attends to over 7000 new patients annually, a third of whom are seen during the semi-annual charity eye camps. We also support various services such as the Health Management Organisation {HMO} and National Health Insurance Scheme {NHIS}
Registration
₦40,000
Family Registration
120,000 for Family of Six Excluding tests
Renewal
₦20,000
Too busy to wait?
Call 08030411487
for our Express Service
OUR DOCTORS
Dr Valentina Ideh
Chief Medical Director
Opthalmologist
Dr. Aliu Nurudeen
Ophthalmic assistant
Dr Osarenmwinda Stephen
Optometrist
Aliu Nurudeen
Opthalmic assistant
Dr Emeka Ehanyin
Visiting Optometrist
Dr Efe Akpata
Consultant Opthalmologist
Dr Stephen Osarenwinda
Optometrist
OUR NURSES
Bella Eromoselle
Nurse
Stanley Lawal
Nurse
Benedicta Ighodalor
Nurse
Hannah
Nurse
Victor Omorogbe
Nurse
Joy Aboira
Nurse
Excel Agbonifo
Nurse
Victor Omorogbe
Nurse
Pharmacist
Joy Aboira
Nurse
OUR MANAGEMENT TEAM
Dr Olire Afon
Human Resource Officer
Margaret Dominic
Operations
Osayuki Ideh
Maintenace Officer
PATIENT STORIES
“The clinic is neat, the customer service is great, thats why my family and I choose Prime Opticals and Eye Clinic”
Amaka Orji
“One of the best eye clinics in Nigeria, clean environment, good equipment and VIP service to cut waiting time for those in a hurry.”
Mrs Philomena Bazuaye
“Dr Ideh gave me a free major eye treatment way back 26 years ago. That is her true nature and she continues to give back to her community. God will continue to bless her!”
“The operation was a success, my eyes are so much better now.”
Justina Efealuku
Chief Medical Director
Dr. Valentina Ideh
.jpeg)